FAQ

PRODUCTS

Are your products vegan?

Yes. Our products are Vegan and made without dairy.

Are your products gluten-free?

Yes, our products are gluten-free.

Do your products contain preservatives?

No. We keep things simple and make our products without preservatives.

Do I need to refrigerate my cashew butter?

Not necessarily. Once opened, your cashew butter can be kept in a cool, dry pantry for about 3–4 months. If you plan to keep it longer, refrigeration can help extend freshness. Always keep the jar tightly closed and away from heat and direct sunlight.

Why does my cashew butter sometimes separate?

We take pride in our commitment to avoiding stabilizers in our products, which means the natural oils may occasionally separate.

In cooler weather, you might notice tiny white spots, snowflake-like patterns, or small beads on the surface of the nut butter. Rest assured, this is completely natural and safe to eat. Simply stir them back in, and they’ll melt away perfectly on your warm toast!

Why is there a white film/swirls/spots on the chocolate bar?

This phenomenon is called fat blooming.

Cocoa butter fat bloom occurs when the cocoa butter separates from the cocoa solids in chocolate and rises to the surface, creating a white film, swirls, or spots. This often happens due to temperature fluctuations.

As the cocoa butter separates, it forms layers within the chocolate, resulting in an uneven texture that can feel gritty or sandy. While this bloom may affect the chocolate’s appearance and texture, it is purely a cosmetic issue and doesn’t make the chocolate unsafe to eat. To restore its glossy finish and smooth texture, simply melt and temper the chocolate again, or enjoy it as is without any concerns!

What makes Chap Chap Snacks different?

A lot goes into what we make. From our cashew butters and vibrant hibiscus jam to our chocolate treats, we choose quality ingredients and create flavours that are a little unexpected and a lot delicious. We make on a smaller scale, with a focus on flavour, quality, and food that's worth sharing.

ORDERS & SHIPPING

Where do you ship?

We offer free shipping on orders of $60 or more to Ontario and Quebec.

Orders under $60 ship at a $10 flat rate within Ontario and Quebec. For all other Canadian provinces and territories, shipping is a $15 flat rate, regardless of order value.

Please note that we will only ship to physical addresses, not to PO Boxes.

How quickly will my order arrive?

Please allow 2-4 days for parcels delivered to Ontario and Quebec and 7-15 days for parcels delivered to the rest of Canada.

Can I pick up my order?

We don't currently offer pickup. If you're local to Ottawa, you can also find us at select retailers, markets, and events.

What is the processing time?

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped. 

GIFTING

Can I send an order directly as a gift?

Yes. Enter the recipient's shipping address at checkout, and we'll send it directly to them.

Do you offer corporate or bulk gifting?

Yes. Whether you're thanking a team, clients or partners, we'd be happy to help. Get in touch →

WHERE TO FIND US

Where can I buy Chap Chap Snacks?

You can shop online anytime, find us at select retailers and markets, or visit our Find Us → page for current locations.

I'd love to see Chap Chap Snacks at my local store. What can I do?

We'd love to know! Tell us the name and location of your favourite retailer through our Suggest a Retailer → form.

Still wondering about something?


We’re happy to help. Send us a message and we’ll get back to you as soon as we can.

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