Cancellation policy
Last updated: August 2026
We want to make it easy to keep your Chap Chap Snacks favourites stocked. By purchasing a product through our subscription option, you agree to the terms below.
How Subscriptions Work
When you choose Subscribe & Save, your selected products will be automatically ordered and charged according to the delivery frequency you select.
Your subscription will continue automatically until you choose to pause, skip, change or cancel it.
Subscription Savings
Subscription customers receive the discount displayed on the product page at the time of purchase.
Subscription discounts apply to eligible subscription products only and cannot be combined with other discount codes or promotions unless otherwise stated.
Prices, products and subscription offers may change from time to time. If a change affects an existing subscription, we will provide notice where required.
Billing & Automatic Payments
By starting a subscription, you authorize Chap Chap Snacks and our payment provider to automatically charge your selected payment method for each recurring order.
Your payment method will be charged when each subscription order is processed.
If a payment cannot be processed, we may automatically retry the payment. If payment remains unsuccessful after our retry attempts, your subscription may be automatically cancelled and you will be notified.
You are responsible for keeping your payment information up to date.
Managing Your Subscription
You can manage your subscription through your customer account or subscription management link.
Depending on the options available for your subscription, you may be able to:
- Skip an upcoming order
- Pause your subscription
- Change your delivery frequency
- Update your payment information
- Change eligible products or quantities
- Cancel your subscription
Changes must be made before your next order is processed. Once an order has been processed, we may not be able to modify or cancel it.
Cancelling Your Subscription
You may cancel your subscription at any time before your next order is processed.
There is no cancellation fee and no minimum number of subscription orders required unless otherwise clearly stated when you subscribe.
Cancelling your subscription will stop future recurring orders. It will not automatically cancel or refund an order that has already been processed.
Product Availability
From time to time, a subscription product may be temporarily out of stock or unavailable.
If an item in your subscription is unavailable when your order is scheduled to be processed, we may retry the order at a later date. If the product remains unavailable, the affected subscription order may be skipped and you will be notified.
Skipping an order due to product availability does not automatically cancel your subscription. Your subscription will remain active for future scheduled orders unless you choose to pause or cancel it.
If a subscription product is permanently discontinued, we will contact you regarding available options. We will not substitute a product without informing you where the substitution would materially change your order.
Shipping
Subscription orders are subject to our regular shipping rates and shipping policies unless otherwise stated.
Any applicable shipping charges will be shown as part of your subscription order.
Free shipping thresholds, shipping rates and available delivery areas may change from time to time.
Please make sure your shipping address is up to date before your next order is processed. Chap Chap Snacks is not responsible for orders shipped to an outdated or incorrectly entered address provided by the customer.
Returns & Refunds
Because our products are food items, we generally cannot accept returns of products that have been correctly fulfilled and shipped.
If your order arrives damaged, incorrect or there is an issue with a product, please contact us as soon as possible so we can make it right.
Subscription orders that have already been processed are subject to our regular Return & Refund Policy.
Cancelling a subscription does not automatically cancel or refund an order that has already been processed.
Changes to Your Subscription
Changes you make to your subscription, such as changing your delivery frequency, products, quantities, shipping address or payment information, must be completed before your next order is processed.
Changes made after an order has been processed will generally apply to your following subscription order.
Changes to Prices or Subscription Terms
We may update our product prices, subscription discounts, shipping rates or subscription program from time to time.
Where required, we will notify you of material changes affecting your subscription before they take effect.
You may cancel your subscription if you do not wish to continue under the updated terms.
Changes to This Policy
We may update this Subscription Policy from time to time to reflect changes to our subscription program, products, services or applicable requirements.
The most current version will be available on our website with the date of the latest update.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Questions?
Questions about your subscription? We’re happy to help.
Contact us at hello@chapchapsnacks.ca.
