Dear snacker,
We aim to provide a great service every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.
If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.
Thanks!
Chap Chap Snacks Team.
He***@ch************.ca
Shipping Accuracy
Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgment.
No P.O.
Unfortunately, we are unable to ship to PO Boxes.
Refunds and Replacements
Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days of receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Cancellation policy or change of order
Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness
All products shipped from Chap Chap Snacks are shipped fresh.
Products must be stored in a dry place until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of the order.
We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in a dry place will remain fresh and delicious.
For more precision, please refer to the Best Before Date mentioned on your product.
We believe that cultural fusion creates a beautiful tapestry that reflects the beauty of our differences.
Our ivorian-inspired snacks are not only designed to celebrate this fusion but more importantly to support your journey towards a healthy and balanced lifestyle.
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