Shipping policy

by Chap Chap Snacks

Processing Time

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped. 

Shipping Rates 

We offer free shipping for orders of $60 or more to Ontario and Quebec.

We offer free shipping for orders of $120 to any other location in Canada and USA

Shipping time

Please allow 2-4 days for parcels delivered to Ontario and Quebec and 7-15 days for parcels delivered to the rest of Canada and the USA.

USA Shipping

We ship to USA addresses. Please be sure that your shipping address is complete and accurate. The buyer assumes all responsibility for lost packages and all purchases are at your own risk. All customs charges are the responsibility of the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@chapchapsnacks.ca with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

We are not able to ship to P.O. boxes. If a P.O. box address is added at checkout, and the delivery is not successful, the order will not be eligible for a refund.

If you have any further questions, please don’t hesitate to contact us at  hello@chapchapsnacks.ca

FREE Shipping on orders over $60 in Ontario and Quebec | Over $120 Canada & USA
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